A built-in helpdesk with a branded portal, priorities, assignments, and rules that catch what's slipping.
The relationship doesn't end when the deal closes — that's when it actually starts.
Hey Customer's built-in helpdesk turns inbound emails into tickets automatically, with priorities, assignments, and rules that catch the tickets nobody answered — so your team can keep up.
Support stops being a shared inbox that nobody owns.
Customers get a branded portal where they open tickets, reply, and follow progress without emailing to ask for updates. They can loop in their own colleagues as followers, and every reply and status change lands in their portal notifications — so the "any update on this?" emails mostly stop arriving.
Every support interaction is stored alongside the pipeline and email history. Your team sees the full picture before they reply — and customers can tell.
There's no separate helpdesk subscription and no copy-pasting context between tools. Sales knows what support knows, and support knows what sales promised.
One system, one customer record, zero dropped balls.